Shipping policy

Processing Time:

Orders are processed within 2-5 business days. Processing times may vary due to supplier availability and demand. Orders are not processed or shipped on weekends.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. Delivery times typically range from 7-30 business days, depending on the destination and supplier fulfillment location.

Shipment Confirmation & Order Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 5 business days for tracking updates to appear, as some suppliers may have delayed tracking updates.

Shipping Carriers & Fulfillment:

Since our products are made to order, items may be shipped separately if they originate from different suppliers.

International Shipping:
We ship to many international destinations. Additional customs fees, duties, and taxes may apply and are the responsibility of the customer. Delivery times for international orders may vary.

Damages, Delays & Lost Packages:
We are not responsible for lost, stolen, or delayed packages, as shipping is handled by third-party suppliers. If your order arrives damaged or does not arrive within the estimated timeframe, please contact us, and we will work with the supplier to resolve the issue as best as possible.

For any questions or concerns regarding shipping, please contact us at support@metrodistrictco.com.